How can I contact you?
An email to firstname.lastname@example.org will do the trick and we will try our very best to get back to you in 24 hours.
What is your return policy?
Please email email@example.com to return an item. Each collection is small and made in limited numbers so we accept returns subject to availability. If the product is no longer available, we cannot accept the return. Items must be unworn, in original packaging and within 10 days of receipt please. Cost of the item will be refunded, not shipping, to original method of payment. **Please note all international orders are final sale and all customs duties are the responsibility of the customer.
Depending on your bank, it may take up to 10 days to see the refund on your statement.
How do I care for my items?
All garments are hand wash or dry clean only. If you choose to hand wash, please do so with gentle care using cold water and a very small amount of soap. Lay flat to dry. If you choose to machine wash, please do so on a delicate cycle and know that some shrinkage may happen.
How do I figure out my sizing?
Before placing your order, please keep in mind all styles have a flowy, away-from-the-body fit. Please note this is the intention of the design and currently all pieces are designed to flatter most body types. The one size fits all sizing is natural for the easy, relaxed silhouettes and will work for most. The Coast Brand is a very small line, and as the business grows we hope to be able to expand on offerings, which includes sizing and classifications. Please see product descriptions for specific measurements to make sure they suit your preferences. Feel free to email firstname.lastname@example.org with questions.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. This way, you can easily track the progress of you order. Please email us at email@example.com if you do not receive this email.
Where do you ship?
For now, we only ship domestically within the United States.
What do you charge to ship?
There is a flat shipping fee of $9.00 automatically charged to each order. You do not have to select this at checkout. If you need expedited shipping, please email us at firstname.lastname@example.org and we can certainly accommodate your preferences. Additional shipping charges will be applied when shipping to Alaska or Hawaii.
What if there are variations in color?
Our dresses are made with love at a small workshop in India. This is not a big production operation. Each piece should be considered a one-of-a-kind treasure with slight variations in color and embroidery. This is what makes the dress special. Slight pulls in the thread after wear is natural. This happens with embroidered garments. If you have any questions regarding this please email us at email@example.com